COVID-19 Information

For the time being we will be making some changes to how we do things here.

Cancellation Policy

We have relaxed our cancellation policy. We will now refund 100% of all prepayments if you cancel more than 24 hours before your check-in. While we may miss out on getting a replacement booking if you cancel close to your intended booking, we would prefer you reschedule/cancel than arrive with symptoms potentially related to COVID-19.

If any person is due to check-in soon but is experiencing any symptoms that could potentially be COVID-19, they should take a RAT test and consider cancelling or rescheduling their booking. Please do not take the risk, particularly if you had been exposed to an infected person.

If you become ill during your stay

Should you develop any symptoms that could be COVID-19, please get tested. Please let us know immediately if you test positive.

If you become ill after your stay

If you develop COVID-19 within 2 days after staying here, please notify us immediately.

Changeover/cleaning between bookings

We generally have 24 hours clear between bookings in each suite. This gives us plenty of time for cleaning instead of a rush job between check out and check in on the same day.

We use a linen service for all our sheets and towels and these are washed and ironed at extremely high temperatures which kills all bacteria. We use a 3 sheet system which ensures that doonas never come into contact with a guest's body, only sheets.

Before you come

Please check the opening hours of any local businesses you want to visit before coming to avoid disappointment. Not everything is back to normal yet so please don't assume that everything is open and running at full capacity.

Please bring your masks with you in case mandates are introduced during your stay.

Self Check-in

We will utilising self-check in for guests. Your key will be in a lockbox at your suite door. Your suite will not have been entered by anyone once cleaning has been completed. Please use the QR check in code in your suite to record your attendance to our property if this is a current requirement.

During your stay

Please respect all physical distancing requirements. No additional visitors are allowed on the premises. Please follow all applicable government guidelines.

At the end of your stay

Please leave the windows open to air the rooms.

Questions?

If you have any questions relating to COVID-19 procedures, please contact Michelle on 0407318507.