COVID-19 Information

For the time being we will be making some changes to how we do things here.

COVIDSafe App

All guests are strongly encourage to download and use the app. Information on this app can be found here. https://www.health.gov.au/resources/apps-and-tools/covidsafe-app/covidsafe-help

Cancellation Policy

We have relaxed our cancellation policy. We will now refund 100% of all prepayments if you cancel more than 24 hours before your check-in. While we may miss out on getting a replacement booking if you cancel close to your intended booking, we would prefer you reschedule/cancel than arrive with symptoms potentially related to COVID-19. Best case scenario is that if any person feeling unwell, we would prefer them to stay home and reschedule their booking. Being a small community, we do not have the resources to deal with a large outbreak, so please be mindful and if in doubt, stay home.

If any person is due to check-in soon but is experiencing any symptoms that could potentially be COVID-19, they should consider cancelling or rescheduling their booking. Please do not take the risk, particularly if you had have any chance of being exposed to an infected person.

If you become ill during your stay

Should you develop any symptoms that could be COVID-19, please take yourself to a doctor at Colac and get tested. Please let us know immediately if you are unwell and being tested.

If you become ill after your stay

If you develop COVID-19 within 14 days after staying here, please notify us immediately.

Changeover/cleaning between bookings

We want to have 24 hours clear between bookings in each suite. This will allow us to undertake additional cleaning, disinfecting and sanitising, as well as ensuring that all crockery/cutlery/cooking equipment is washed through the commercial dishwasher. We will also be cleaning all hard surfaces and touch points such as lamp switches, remotes, shampoo dispensers/key lock box etc. For the time being, all decorative cushions and throws will be removed as these cannot be easily cleaned between reservations. Please consider bringing your own.

We use a linen service for all our sheets and towels and these are washed and ironed at extremely high temperatures which kills all bacteria. We use a 3 sheet system which ensures that doonas never come into contact with a guest's body, only sheets.

Before you come

You will be required to provide your driver's licence to confirm your address. You will also be required to complete a Contact Tracing Survey just ahead of your stay for our compliance records.

Please check the opening hours of any local businesses you want to visit before coming to avoid disappointment. Not everything is back to normal yet so please don't assume that everything is open and running at full capacity.

Please bring your masks with you.

Self Check-in

We will utilising self-check in for guests. Your key will be in a lockbox at your suite door. Your suite will not have been entered by anyone once cleaning has been completed.

During your stay

Please respect all physical distancing requirements. No additional visitors are allowed on the premises. If you know people staying in a different suite, you are not allowed to enter each other's suite. Please wash your hands regularly, particularly when you have returned to the suite after visiting other locations.

At the end of your stay

Please leave the windows open to air the rooms.

Questions?

If you have any questions relating to COVID-19 procedures, please contact Michelle on 0407318507.